The first thing to do is make sure you have an iLok ID and that it is the correct one. If you never used iLok, just go to the ilok.com website and create a free account.

You will be asked to enter a user ID, this is what you will need to enter later on the authorization page. This will also be the ID you will need to get connected to the iLok license manager.

On the download/serials page, you can find the serial number associated with your library, it should look like this: PROASXX-XXXXXXX.

You can click on the authorize button or copy it and go to this page: http://acousticsamples.net/index.php?route=account/authorizeIlok you can find the link in the top menu under account as well as on the "my account" page. Of course you need to be logged in to view this page.

Now enter the serial number in the serial number box (it will be filled already if you used the authorize button) as well as your iLok id. The iLok id is the username you use to log into your iLok account, don't confuse it with the number written on the key.

Then simply hit the authorize button and wait a little. At the end of this process, you will see a message telling you if the authorization was successful. You will also get a confirmation email.

Sometimes the iLok servers will not respond and you will get a blank page, in this case, please contact us and we will proceed to the authorization for you manually.

Registering your serial number will generate your download links, they will be create and available on the downloads/serials page.

The files are delivered in RAR format and sometimes these files are split (for the large libraries).

You need to use winrar on windows or UnrarX on mac (www.unrarx.com or directly here) to extract them, other softwares will probably not extract the files properly, we use the recovery functions of Rar (to avoid download corruption) and these two softwares are are the only ones to handle it properly. If there are multiple parts (part01.rar, part02.rar), you need to put them all in the same folder before extracting. If the extraction gives you errors, then your download did not complete or got corrupted, you need to download it again.

Download and install the UVI workstation (our free sample player) from here: http://www.acousticsamples.net/uviworkstation.

Make sure you download the right version for your system, if you are on windows 64, but use a daw that only allows for 32bits plugins, you need to install the 32bits version of UVI Workstation.

Follow the step 4 to learn how to load a library into UVI Workstation.

The license manager is installed with UVI Workstation, so you just need to launch it from you applications.

Now make sure that your iLok key is plugged into your computer if you want to use it or just ignore this if you want to use the computer based authorization.

Click on Sign in and enter your iLok information, you will see the list of available licenses and your computer and iLok keys on the left panel.

Now all you need to do is just drag and drop the license to your iLok key or your computer to authorize one or the other.

Now just open UVI Workstation in Standalone or one of the plugin formats in your sequencer. There are two ways of loading the library.

• You can open the browser and navigate to the ufs file manually.
• You can place the UFS in the default UVI folder: [Startup disk]:Library:Application Support:UVISoundBanks (on Mac) and C:\Program Files\UVISoundBanks (on Windows). You can also drop a shortcut to this file in this location, provided it has the same name.
• The best practice is to have all of your UFS in a folder and let UVI workstation index it. Simply go into the preferences/soundbanks and then add your UFS folder. If the authorization has been done, it will mount the UFS automatically (if automount is selected) or index it in the search (if index is selected). The recursuve is for subfolders, but too many subfolders can lead to a long indexation/mounting time.

After this, when you start UVI Workstation, you will see the UFS under soundbanks, select it and just double click on the m5p file, it will load the library and you will be able to start playing.

Check the step one of the step by step guide above.

The ufs file is the format the UVI Workstation can read, it is a container that contains the samples, the scripts, images and all of the library elements.

It can be read using our player, UVI Workstation. To read more about how to load your UFS in your UVI Workstation, follow the step 5 of the step by step guide.

This is because you skipped a step in the authorization process. Make sure you follow step 3 and 3bis of the step by step guide carefully.

This is because you are using an old version of UVI Workstation. Just download the newest version from this page.

This happens because you have an old version of UVI Workstation or MachFive. Just update your software to the most recent version.

We recently added the possibility to authorize your library without an iLok key, so you can transfer the license to an iLok key or directly to your computer. So instead of drag and dropping the license to your iLok usb key in the iLok license manager, just drag and drop it to your computer.

If you still prefer an iLok key, you get get one from many online or physical music stores all arond the world.

These keys are popular and used by many preofessionals (ProTools requires one, and many other audio software companies).

Our products can use a version 1 or version 2 of the key without any difference.

Of course you only need one key for all of your licenses, if you have a key with your protools, no need to buy another one, the same key for all of your software will work.

Just make sure that you have the latest version of UVI Workstation first as older versions might lack the latest script functions or engine additions and bug because of it.

You can also make sure that your UFS file is not corrupted and you might want to try to download it again.

If you have the latest version and the problem still occurs, then you have found a bug in the script. Please submit a support ticket with detailed info and possibly a midi file that helps reproduce the problem.

You need to purchase an UVI Upgrade for each library that you wish to upgrade to the UVI format, you can find it in the support menu on our website.

We proceed to these upgrades manually so please be patient, we will provide you with the new links and a serial number to register your library.

The manuals can be found at the top of each library's page, just click on the manual icon and the download will start.

You can print an invoice from the order information in your account. We do not charge VAT due to the structure of our company, this is why there is no mention of a VAT number.

If you get crashes because of UVI Workstation, usually it's because the UFS file is corrupted, probably because of a bad download, bad extraction (unrarX or winrar are required) or the file simply got corrupted after a while.

You can check the integrity in UVI Worskstation by right clicking on the UFS when it is loaded in the UVI Workstation browser. Then just select verify soundbank integrity, it will compute the md5 and compare it against the database.

If the file is corrupted, you can download your library again from your account, if not, just make sure that you are using the latest version of UVI Workstation and then contact us for help.