About This Site
This page shows the status of Currencycloud systems. We encourage you to subscribe to alerts to be kept updated on any issues.
Our platform has 99.99% availability, subject to certain exceptions*. Our aim is that our platform won’t be down for more than 52 minutes a year, or to put it another way, a minute a week, tops. Trust us for a reliable platform that protects your revenue and keeps your customers satisfied.
*We will use all reasonable endeavors to ensure that the Transaction Platform is available 99.99% of the time during each calendar month (“Availability”). Availability excludes unavailability due to:
a) the Client’s breach of the Terms,
b) scheduled maintenance,
c) service interruptions caused by any third-party service provider,
d) the Client’s failure to pay any fee as required under the Commercial Agreement, or
e) a Beyond Reasonable Control Event (described in our Terms of Use).
Information about the availability of the Transaction Platform is available below.
If you have questions please contact support@currencycloud.com
Apr 12, 2024 - 14:05 UTC
Access will be unavailable during the failover process. Payments, conversions and transfers will therefore not be able to be created.
During the failover access will be unavailable for approximately 1 hour.
Access will be restored briefly for approximately 30 minutes, before we fail back to our live environment, during this fail back process access will be unavailable again for approximately 1 hour.
Apr 12, 2024 - 13:32 UTC
