Call Center

Headquartered in Mexico City, Kit Group USA is a call center with full capabilities.  We specialize in 24/7 outbound and inbound call center services as well as contact solutions and ecommerce telemarketing.  We pride ourselves on customer service and customer relationship management.   Our founders have had more than 20 years of experience in the industry!  Our center has been designed to fit the diverse needs of our customers and service areas, providing the utmost in security.  Over the years, we have successfully built our reputation as a company who provides high quality services you can trust!  Our strength comes from our highly trained associates.  We are constantly innovating and updating our associate training program.  We will provide you with the best associates to handle all of your customer service needs.

Our mission as a call center is to understand what our customers value, so that we can provide them with what they need!  We will run time and cost efficient campaigns.  Our outstanding customer service will provide the control and quality you need to better run your business.  We want you to have the flexibility, stability, and commitment that you demand!

SERVICES WE PROVIDE

·         Software Development and Manufacturing      
·         Outsourcing Services
·         Data Base Creation and Update
·         Market Investigation and Research
·         Product Marketing and Distribution
·         Customer Service and Care

 

- Help Desk Services
- Level 1 and 2 Tech Support
- Internet Live-Chat Solutions
- Quality Assurance
- Order Taking and Processing
- IVR (Interactive Voice Response)
- Market Research Services
- Customer Relationship Management
- TPV (Third Party Verification)
- Pre/Post Sales Service
- Product Marketing and Distribution
- Multi-Language & Accessibility Support
- E-mail Follow-Up
- Mass Pre Recorded Messages
- Information and Background Verification                                                              
- Data Modeling
- Data, Sales and Customer Analysis
- Strategic and Tactical Planning
- Digital Recordings
- Data Warehousing
- Fully Blended Center
- Fulfillment Services
- Business-to-Business (B2B)
- Business-to-Consumer (B2C)
- Acquisition
- Lead Generation
- Surveys
- Market Research
- Verification
- Up-Sale
- New Services and Products to Existing Customers
- Custom Order Processing
- Customized Reports