Do I need to validate my email address?
Do I need to verify my ACH payment method?
The New Jersey Division of Gaming Enforcement requires all players that create a new account to verify their email address before they can begin playing online.
We will send you an email in order for you to verify your email address with us. If you have not received this email, please click here.
Once you've validated your email address, you'll be ready to play at HarrahsCasino.com!
- According to regulation and to prevent potential online fraud, you are required to provide a document verifying the ACH payment method you selected to withdraw your winnings.
- Only after your documentation is verified can we process your withdrawal.
- Please send us the following document for payment verification:
* A void check OR a bank statement with your name and account number
Your account number can be found on any of your checks, to find it look at the below check sample:
- This document can only be sent to us by uploading through the cashier page of our site. For your security, we cannot accept these via email.
- To do this, please log on, access the cashier through the lobby, and select the Verify Your ID option. You will then be guided through a simple process to upload the requested documentation.
- Any withdrawals will be held in process for 14 days while you complete this verification process, after which they will be returned to your bankroll.
Why do I never receive emails from you?
I want to reopen my account. What should I do?
- Some Email Service Providers (ESPs) class our emails as "Spam" and automatically send these to the "Junk Mail" folder. In order to resolve this, add njsupport@harrahs.com to your email Safe List.
- If you continue to experience problems receiving our emails, consider opening a Gmail account; this has proved to be very popular with many of our players and this provider has one of the best rates when it comes to receiving emails.
- You're able to edit the email address you have registered at HarrahsCasino.com through the "My Account" section of our client, as follows:
- Login to your HarrahsCasino.com account.
- Click the User icon.
- Select "My Account" followed by "Personal Details".
- Click the "Edit" icon and update your email address accordingly.
- Click the "SAVE" button.
Note: Prior to the changes taking effect, you'll be required to verify the new email address.
If you voluntarily closed your HarrahsCasino.com account or it goes dormant and would like to request that your account be re-opened, contact our Player Support Department via email at
NJSupport@HarrahsCasino.com.
Note- You will be required to upload a copy of a valid driver license and recent utility bill and/ or bank statement with the address displayed for verification purposes (recent as in the last 3 months) through our secure email system (
https://cashier-nj.secured-igaming-services.com/logon.aspx?brandid=72).
I’ve made a withdrawal request; how long before I receive the money?
What's a "Token" and when is this required?
The expected timeframe to process your withdrawal is as follows:
Please note: All time frames are calculated in business days (Monday through Friday).
|
|
ACH (Bank Transfer)
|
| Total Time: |
Up to 6 Business Days |
|
|
PayPal
|
| Total Time: |
4-5 Business Days |
|
|
Caesars Online Play+ Card
|
| Total Time: |
4-5 Business Days |
|
|
Caesars Atlantic City Cage
|
| Total Time: |
Up to 24 hours |
|
*Please note that according to regulation and to prevent potential online fraud you will need to verify your payment method upon your withdrawal request.
How do I verify my ACH payment method?
Additional Note: Withdrawal requests may be cancelled (reversed) and returned to your bankroll during the initial two day ‘Processing’ period. After this time your withdrawal will be processed and can no longer be reversed.
A "Token" is an additional security measure and required when:
You've 3 failed login attempts at HarrahsCasino.com
-
In cases where you've had 3 consecutive failed login attempts (within any timeframe), we send you a "Token" via email. This will need to be entered upon your next login, and in addition to your username and password.
-
For details on how to reset your password or request a username reminder, please click here.
You submit a withdrawal request
- Every time you submit a withdrawal request at HarrahsCasino.com, you'll be required to enter a "Token". This will be sent to you via email after you've entered your banking/address details and clicked 'Withdraw'.
Note: The "Token" is only valid for 180 minutes (3 hours), after which time it will expire and can no longer be used. In these cases, a new "Token" will be sent to you.
