$15 - $16 an hour

Job Description:

We are looking for a dedicated, responsible and enthusiastic receptionist. 

Role:
Managing the front desk on a daily basis and for performing a variety of administrative and clerical tasks. 

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Essential Responsibilities:

• Provide professional and friendly service to all customers.

• Greeting/welcoming customers at arrival

• Costumer relations (emails, phone calls, etc)

• Monitor the mailbox and voicemails and provide timely response to enquiries.

• Maintain and upload information in Amilia registration system.

• Implement minor changes to website.

• Filing and organizing invoices, waivers, binders and other administrative documentation.

• Assist Management Team to process cancellations, registrations, etc, following the procedures in place to retain members.

• Maintaining good liaison and administrative support to all staff members.

• Other duties as assigned

• Manage Operations team to ensure policies and procedures are followed at all times

• Oversees, supervises and responsible for coordination tasks for all front desk administrative team members.

• Serves as Liaison with various governmental and other official institutions, as required (such as Ministry of Labor, Gymnastics Ontario, Service Canada, etc) 

• Responsible for control of cash deposit and ensure weekly deposits are made on time 

• Works in cooperation with the Management Team to manage/process cancellations, registrations etc following procedures in place to retain members 

• Assists management team to ensure all members concerns are addressed in a timely manner (maximum 24 hours)

• Assists Management team with bi-weekly payroll and submit payroll signed off by indicated deadline 

• Management of employee’s files (contracts, birth dates, memorandums, payroll information, etc.)

• Promoting and branding the Company through flyers, marketing materials, social media, mail chimp, etc.

• Prepare and update as needed registration system in a timely manner following session launching due dates

• Day to day administrative tasks 

• Customer relations (emails, phone calls, complaints, etc)

• POS reconciliation 

• Filing and organizing invoices, waivers, binders and other administrative documentation pertaining to the successful running of the business

• Procuring office supplies as needed

• Maintaining good liaison and administrative support to all staff members, as needed.

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Job Requirements:
Must have excellent organizational skills.
Excellent communication and interpersonal skills.
Desire and ability to work with children of all ages.
Demonstrated responsibility and dependability.
Must exhibit patience and understanding.

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Qualifications/ Experience: 
Previous experience as a Receptionist, Front Office Representative or similar role.

Education:
Associate’s or bachelor’s degree in related field is desirable.

Hands-on experience with office equipment (computers, fax machines, printers).
Ability to work as a member of a team and the ability to accomplish tasks with little direct supervision.
Ability to multitask, prioritize, and manage time efficiently.

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Assets:

Any gymnastics experience
Desire and ability to work with children

Experience using Photoshop, Wix, or Mailchimp

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Previous Experience: Receptionist: 1 year (Preferred)

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