This site will guide you through some of the more common problems and their resolutions with the Blackberry handsets.

Applications
Audio
Battery
Bluetooth
Charging
Display
Email
Error Messages
Freezing / Crashing
Power
Reception
Ringer
Software
Trackball / Trackpad / Keyboard

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Applications

• Applications Not Working After Software Upgrade
• Installing and Uninstalling Applications
• Closing Applications
• Memory Usage
• Third-party Applications

 

Audio

• Low Volume
• No Volume
• Speaker Not Working
• One Way Audio - I can't hear caller or they can't hear me
• Distorted Audio
• Headset Not Working
• Bluetooth Headset Not Working

 

Battery

• Charging Times
• Does Not Hold Charge
• Maximizing Battery Performance

 

Bluetooth

• Not Pairing
• Sending and Receiving Pictures

 

Charging

• Will Not Hold Charge
• No Charge Indicator During Charging

 

Display

• Blank screen - White
• Blank screen - Black
• Missing Lines or Blank Areas
• Liquid Damage

 

Email

• Cannot Send or Receive Email Messages
• Setting up Email
• Switching Devices
• Service Books

 

Error Messages

• SIM Card Errors
• Java Errors

 

Freezing / Crashing

• Slow/Lagging Performance
• Freezing
• Phone Locks Up

 

Power

• Will Not Power On
• Powers Off
• Hour Glassing and Resetting
• Resets, Powers On/Off, Power Cycles

 

Reception

• Dropped Calls
• Intermittent Audio or Static
• Poor or No Reception or Service
• Cannot Make or Receive Calls

 

Ringer

• Low Ringer Volume
• Not Ringing or Vibrating
• Vibrates Only

 

Software

• BlackBerry Desktop Manager
• Reloading Blackberry Device Software
• Upgrading Blackberry Device Software
• Backing Up and Restoring Personal Data

 

Trackball / Trackpad / Keyboard

• Trackpad or Trackball Not Scrolling
• Trackpad or Trackball is Frozen or Not Functioning
• Keys Sticking
• Keys Not Responding
• Navigation Keys Not Responding

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